Cloud-based contact centers always seem to be a conversation piece at industry gatherings. We’re not surprised. This sourcing option provides access to enhanced functionality while compensating for scarce IT resources. As cloud solution providers continue to expand their features/functions, architecture choices, and services, you may be wondering: Is it right for my center?

We’ve written a few articles on the subject over the years. One or more of them may have the answers you seek (or at least help you ask the right questions):

Good, Fast and Cheap! Can You Really Have It All? Lori Bocklund, Contact Center Pipeline, April 2018

Cloud Ushers in “New Rules” for Technology Selection Lori Bocklund, Contact Center Pipeline, November 2017

Cloud Success in 3 “Easy” Pieces Lori Bocklund, Contact Center Pipeline, August 2016

The Quickly Maturing Cloud Market Lori Bocklund, Contact Center Pipeline, July 2016

Know Before You Go: The Path to the Cloud Ken Barton, Contact Center Pipeline, March 2015

Technology Sourcing Decisions in a Complex Market Three clarifying questions to narrow the field. Brian Hinton, Contact Center Pipeline, September 2014

The “Gotchas” of Cloud-Based Contact Center Solutions Take a dose of caution when moving to a cloud-based solution. Lessons learned from early adopters. Ken Barton, Contact Center Pipeline, May 2013

Win! Win! Win! The Cloud Contact Center Has Something for Everybody While cloud solutions appeal to IT and the center, there is also an obvious appeal to the corporation overall. Brian Hinton, Contact Center Pipeline, December 2012

Contact Centers in the Cloud Expanding your sourcing options can be a win for your center, IT and the business. Potential benefits and risks to consider while planning your strategy. Brian Hinton, Contact Center Pipeline, November 2011