![contact center dashboard](https://www.strategiccontact.com/wp-content/uploads/2015/01/dashboard.gif)
Scorecards and dashboards present a tremendous opportunity to focus everyone in the contact center on what truly matters to the business. In the best case, the technology and associated processes operate like a nervous system, sensing and reporting key information about the current environment and stimulating coordinated action by all affected parts. In the worst… Read More »