![frustrated contact center agent](https://www.strategiccontact.com/wp-content/uploads/2013/07/frustrated-agent1.gif)
Where have the simpler days gone? This is a common plea in the contact center. Self-service, an explosion of contact channels, varied customer needs, and a revolving door of product and service offerings have made work on the front lines increasingly complex. Agents want and need help! Fortunately, there is a wealth of technology that… Read More »