![contact center forum](https://www.strategiccontact.com/wp-content/uploads/2011/10/contact-center-forum1.jpg)
In the traditional model of customer support, the contact center and the company’s array of self-service venues are the central means through which customers ask questions, obtain information, provide feedback, and/or resolve issues. This model assumes that the company has the “sharpest knives in the drawer” in anticipating customer needs/concerns and providing responses. Social media… Read More »