![co-browsing in the call center](https://www.strategiccontact.com/wp-content/uploads/2011/06/co-browsing-in-contact-center1.jpg)
If you strike up a conversation about Web-based self service with contact center professionals, you’ll likely get a glow of satisfaction over the growing base of customers tinged with a hint of frustration over the channel’s isolation from other modes of contact. Organizational siloes are an unfortunate reality that most folks tolerate due to the… Read More »