![change in the contact center](https://www.strategiccontact.com/wp-content/uploads/2015/04/change.gif)
Change seems to be reaching new heights. Additions, consolidation, and moves affects the number of sites. Companies add outsourcers, use existing outsourcers in new ways, or move outsourced activity in-house. Then there is the whole merger and acquisition scramble which can set everyone on edge, whether it is with the vendor that supplies the technology… Read More »