![Santa Fly By](https://www.strategiccontact.com/wp-content/uploads/2014/01/santa-fly-by1.gif)
I was in a taxi on my way to LaGuardia on a snowy Friday afternoon. A proactive text message informed me that my flight was cancelled (drat!), launching my desperate effort to find a route home. Of course everyone was calling the airline, so the queues were backing up. They offered a callback, so I… Read More »