![contact center and IT working together](https://www.strategiccontact.com/wp-content/uploads/2017/01/cc-and-it-working-together.gif)
Contact centers have matured in their operational requirements and sophistication, as evidenced on a few fronts. Siloed multichannel, multimedia offerings are giving way to the quest for seamless, integrated, omnichannel service delivery. Managers join folks on the front-line in the quest for better desktop applications and knowledge sources. Managers are placing increased emphasis on performance… Read More »