Best Practices for Contact Center Technology Support and Management

Contact centers increasingly use data center resident voice systems that leverage off-the-shelf hardware, standard operating systems, and corporate networks (WAN and LAN) for voice transport. Effective technology support and management are crucial for reaping the rewards of greater feature/function, agility, and price performance.

Our Contact Center Technology Support and Management Best Practices cover:

• Strategy
• Technology Design and Support
• Technology Management
• Support Processes