Best Practices for Contact Center Technology Monitoring and Testing

Contact centers increasingly use data center resident voice systems that leverage off-the-shelf hardware, standard operating systems, and corporate networks (WAN and LAN) for voice transport. The keys to reaping the rewards of that environment include comprehensive testing to ensure proper system functioning and monitoring and health checks to keep a finger on the pulse of the technology’s performance.

Our Contact Center Technology Monitoring and Testing Best Practices cover:

• Monitoring and Health Checks
• Testing
• Test Environment
• Testing Progression