In addition to our consulting practice, we also find time to squeeze in speeches, training sessions, and webcasts on a variety of topics.

Topics addressed at conferences, webcasts, podcasts, and seminars for organizations such as ICMI, CCNG, and SearchCRM include:

• Contact Center Technology Planning: What Now and What’s Next
• Cloud Solutions – Understand the market, your choices, and keys to success
• Optimizing your Multi-Channel Customer Interactions
• Omnichannel Routing and Reporting: What, Where, Why, and How
• Optimizing Authentication and Mitigating Fraud Risks
• Technology that Enables Home Agents
• Smart Investments: Building the Case for Technology to Deliver True Business Value
• The Virtualization Opportunity: A Compelling Case for the Multisite Contact Center
• Optimize Contact Center Interactions With The Power Of Knowledge
• Self-service and First Call Resolution Success through KM and Wikis
• Total Cost of Outsourcing
• Best Practices in Technical Support Operations