Category Archives: Vendor Selection

Ever feel like Goose and Maverick from Top Gun: “I feel the need, the need for speed”? Impatience at senior levels, inability to invest that leaves you dangling with end of life or end of support products, and change taking … Continue reading →

Contact center technology sourcing decisions are not as simple as they used to be. The sourcing landscape includes a wide array of hosted services and support options that are as attractive to multinationals as they are to single site centers. … Continue reading →

A healthy relationship with a vendor takes hard work, effective communication, and setting appropriate expectations. It starts before you sign on the dotted line. Take time to build relationship with potential vendors/distributors well in advance of your target procurement and … Continue reading →

Call center buyers face an embarrassment of riches in call center technology, sourcing, vendor, and distributor options. The good news: It’s a highly competitive market with ample room to compare products and negotiate prices. The bad news: It takes time … Continue reading →