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Category Archives: Wikis
What’s On Your Radar for 2012?
With no shortage of projects vying for your attention, I thought I’d sift through the noise and highlight four areas that merit serious consideration in the New Year. Multimedia Routing and Reporting: For over 10 years, we’ve been talking about … Continue reading
Let Wikis Break Barriers to Knowledge Sharing
Take a tour around a typical contact center, and you’ll likely see a cornucopia of resources that customer service representatives use to respond to caller needs. Along with the usual complement of software applications, they’ll have loose-leaf binders, a few … Continue reading
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