Category Archives: Social Media

Use Social Media Monitoring to Listen to the Voice of Your Customers

Posted on August 4, 2011 by Maren Symonds

Your customers and prospects have always shared experiences and opinions concerning products and services with family, friends, and acquaintances. They rely on one another when making informed decisions about new purchases or when dealing with particularly troublesome issues – if … Continue reading →

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Does Social Networking Belong in the Contact Center?

Posted on January 11, 2011 by Maren Symonds

Does your inbox fill with invitations to webinars on social networking? Mine sure does. Everyone seems to be talking about it. Why? Americans spend nearly a quarter of their time online on social networking sites and blogs, up from 15.8 … Continue reading →

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