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Monthly Archives: February 2012
What’s On Your Radar for 2012?
With no shortage of projects vying for your attention, I thought I’d sift through the noise and highlight four areas that merit serious consideration in the New Year. Multimedia Routing and Reporting: For over 10 years, we’ve been talking about … Continue reading
The Contact Center as a Police State?
We have had PCI compliance as part of the discussion in many of our projects over the last few years, focused on the technology requirements for data protection and vendor’s abilities to comply. However, we recently heard an unusual – … Continue reading
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